Shipping & Returns

Please note - all orders are shipped from our warehouse in the Netherlands and will leave the same day if ordered before 2pm. 


We want to get your Shakti into your hands as quickly as possible, so we use a DHL tracked courier service (2-4 working days). Postage cost is £5. 


We use a variety of courier services to reach most locations within EU. All services are tracked services and depending on location range between £5 to £10 per order. 

I Want to Return My Shakti Mat

While the Shakti Mat is loved by hundreds of thousands worldwide, we understand that it’s not for everyone!

While we absolutely recommend persevering with your Shakti Mat to access its benefits, if you are unhappy with your purchase, you can return it for a refund within 60 days of receiving your order, provided the goods are in the same condition as when you received them. The refund is the full cost of the Shakti products being returned, excluding shipping. The postage costs incurred returning the item to us, will not be refunded.

Returns address:

Company name: ShipSmart
Street: Soureth Weg 5-E
Area: Heerlen
Post code: 6422PC
Country: Nederlands

Please contact us before posting returns. Once the item is received we refund you the full price of the product within 2 working days.